Voice and chat triage

Vintage AI, hand-crafted before ChatGPT made it cool.

Overview: I designed AI experiences where every word had clinical consequences. I worked on the COVID 19 Care Assistant, built with governments and national health organisations to keep worried people informed and hospitals free for those who needed them. I designed an internal assessment tool so support teams could complete health checks for patients who couldn’t finish them in the app. I also designed and built two Alexa prototypes, “Ask a doctor” for the US market and a Book an Appointment skill, to test Alexa as a new care channel. Across all of it, I set the guardrails, safety frameworks and content standards, and wrote the design principles the team adopted. The Alexa skill stayed a prototype. Data privacy meant Alexa wasn’t the right channel for health data yet, and knowing when not to ship is part of the job.

Alexa prototypes

Voice booking prototype (US)

Ask First prototype